Exports - NextIntent

Everything NextIntent recorded for your store downloads as two CSV files from Settings → Your data. The files are fetched with your admin session, so they are yours alone; there is no public link.

Ledger (CSV)

One row per moment with what it led to. The file is nextintent-ledger.csv.

Column	Meaning
`when`	The moment, as a UTC timestamp
`shopper`	A short opaque id for the visitor. Not a name, not an email; it cannot be traced back to a person
`cart_usd`	The cart total at the moment
`stuck_on`	The reason, in the same words as Moments
`what_we_did`	Engaged (with the tier), Held back to compare, Left alone nothing shown, or Stayed quiet
`then`	What the shopper did next: bought, left soon after, kept browsing, stayed
`order_usd`	The order value, if an order was credited
`refunded`	The refunded amount on that order, if any
`code_given`	Whether the sentence named a discount code
`credited_usd`	The amount credited to this moment (the order value minus refunds), which is what 5% is charged on

Sum credited_usd for the month and multiply by 0.05 to check your Shopify invoice. See See your charges.

Moments (CSV)

The 200 most recent moments with the decision detail. The file is nextintent-moments.csv.

Column	Meaning
`when`	The moment, as a UTC timestamp
`page`	The page path the shopper was on
`stuck_on`	The reason
`decision`	engage, wait or quiet
`tier`	For an engage: nudge (Offered help) or assist / answer (Specific help)
`said`	The sentence, exactly as shown or as it would have been shown
`why`	The app’s reason for the decision, in plain words
`cart_usd`	The cart total
`then`	What the shopper did next

What to do with them

Check the bill. Filter the ledger to the month, sum credited_usd, take 5%.
Read the sentences. Sort the moments file by said to see every distinct sentence the app used and how often.
Keep your own record. Moments older than the app’s window drop off the pages; the CSV keeps them.

About the shopper column

The id is the same one the app uses internally, so the same visitor has the same id across rows. It is a random identifier, not derived from anything about the person. See Privacy and data.