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The moment a shopper’s order arrives, NextIntent goes quiet for that shopper for 24 hours. Any card waiting for them is withdrawn, and no new moment is opened for them, even if they come back and stall again.

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How the app knows

Two signals, either one is enough:
  • The order webhook. Shopify tells the app about every new order within seconds. The cart carried a NextIntent visitor id as a hidden attribute, so the app knows which shopper it was.
  • The checkout pixel. Shopify’s web pixel reports the steps of checkout (started, contact, shipping, payment, completed) to NextIntent, keyed to the same visitor id. The app marks the shopper as in checkout from the first step and as bought at the end.

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What happens

  1. Any sentence waiting in the queue for that shopper is withdrawn before the page can collect it.
  2. The shopper is marked as bought for 24 hours.
  3. If they stall again in that window, the moment is recorded on Moments as “Stayed quiet” with the reason “bought in the last day”. Nothing is shown.
  4. The 24 hours run from the order, not from the visit. A shopper who buys on Monday evening and browses Tuesday morning is left alone. On Wednesday they are a normal shopper again.

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Why

The single most repeated complaint in the cart-recovery category’s reviews is the reminder that arrives after the purchase: the email with a 10% code an hour after the customer paid full price, the WhatsApp nudge for a cart that was already an order. It costs the store margin and the customer’s trust. NextIntent cannot send anything after the shopper leaves, and on the page it will not speak to someone who just paid.

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What you see

Moments, filtered to “We stayed quiet”, shows these with “bought in the last day”. Reasons counts them under the same label. Nothing on Money changes: a purchase is credited to the earlier moment if there was one, and the quiet period does not affect that credit.