> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextintent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify it is live

> How to confirm NextIntent is reading your storefront, what the Home page shows at each stage, and what to check when it says Off.

Once the app embed is on, the app confirms it is reading your storefront within seconds of the first page view. This page tells you what to look for and what to do when it is not there.

## The three checks on Home

**Home → Finish setup** lists three items and marks each one done or not:

| Item | Done means | Not done means |
| - | - | - |
| App embed | "On. Visits are arriving from your storefront." A visit has been read in the last few minutes. | "Off." No visit has arrived. Turn the embed on, or load a storefront page if you just did. |
| Facts sheet | "Reading shipping, policies, products and discounts" has finished and the sheet has a read time. | The first read is still running, or it failed. See **Settings → What it read from your store**. |
| Messages | On (active mode) or off (watch mode). Both are fine; this line only tells you which. | |

The same three switches are on **Settings → What NextIntent may do**, with a longer note under each.

## Do a test visit

1. Open your storefront in a private or incognito window, so you look like a new shopper.
2. Load the home page, open a product, add it to the cart, open the cart.
3. Go back to the app's Home page. "Live on your storefront" and the first bar on the fourteen-day chart appear within about fifteen seconds.

The app's pages refresh on their own while they are open, so you do not need to reload.

## When it says Off

* **The embed is on the wrong theme.** The switch is per theme. Check the theme that is published, not a draft.
* **You saved the embed but have not loaded a storefront page since.** Nothing arrives until a shopper (or you) loads a page.
* **A password page is in front of the store.** The script loads on the password page too, but there is nothing to read there. Enter the password and load a real page.
* **A content blocker in your browser.** Some blockers stop scripts from third-party hosts. Try a private window with extensions off, or a phone on mobile data.
* **The store's domain is not one the app knows.** The app links your `.myshopify.com` domain and your primary domain at install. If you added a new domain after installing, open **Settings → What it read from your store → Rebuild**, which re-links the domains.

## What "live" is worth to you

Nothing the app reports is useful until visits are arriving: no moments, no reasons, no money. In watch mode the value of being live is the record it builds: within a day or two you can read **Reasons** and see, in your own store's terms, why shoppers stall. That is worth having before you decide whether to turn Messages on.

## Related

* [Install the app](/shopify/getting-started/install)
* [The app embed](/shopify/getting-started/app-embed)
* [Troubleshooting](/shopify/troubleshooting)